When: Friday, March 24, 2017, 2:00 pm ET
Topic: How Estimators Can Meet Challenging Client Expectations
Moderated By: Dan Frondorf, CPE, CDT, President and a CERT Founding Member, DG Frondorf and Associates LLC
Keeping clients happy and meeting their expectations is another of the ongoing challenges faced by consulting estimators. Often, these expectations cause the estimator heartburn for many reasons, including having to provide additional services, working longer hours, putting other projects aside, and unrecoverable revenue. Join us as we discuss the different categories of unreasonable client expectations, and share your own stories and lessons as well as learn from those of your fellow CERT members.